Technical Support

We suggest you read the faq to see if your question is answered there before sending Email to us.

Please email questions not answered here to support@caislabs.com for technical support. Our technical assistants will reply you within 2 working days.

 Send Us Feedback

Your support and suggestions will make eBook Pack Express better. Please don't hesitate to write us if you have any suggestions or questions.

Please include the following information in your email:

• What are you writing to us about?
  Suggestions, Bugs, Praise
• To which aspect of our services would you like to direct your email comments?
  Software, Web site, Technical Support, Online Upgrade, Others .
• Please write down your comments in detail.
• Please write down the software version information.
  Personal, Professional or Trial version.
• Please tell us your computer configuration
  CPU, Operating System, Network Information, etc.
• Please tell us other software installed on your computer that may be conflicting with eBook Pack Express.
• Please tell us how we can contact you
  Your username, Email address, telephone number or Fax.